Shipment Policy for Surimaaster
Effective Date: January 7, 2025
Surimaaster is committed to providing a fast, reliable, and cost-effective shipping experience. This Shipment Policy outlines the procedures and guidelines that apply to shipping orders placed through our website surimaaster.com.
Order Processing Time
After placing your order, our team begins processing it immediately. Most orders are processed within 2-5 business days from the time the order is confirmed. However, during high-demand periods (such as holidays), processing times may be slightly longer. You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods
We offer a variety of shipping methods to ensure timely delivery. The shipping method you choose will determine the speed and cost of your delivery. The options available will be displayed at checkout based on your delivery address.
- Standard Shipping: Typically delivers within 5-7 business days.
- Expedited Shipping: Typically delivers within 2-4 business days.
- Overnight Shipping: Available for urgent deliveries, typically arriving the next business day.
Shipping Costs
Shipping fees are calculated based on the weight of the items in your order, the shipping method selected, and the destination. You will see the shipping charges clearly during the checkout process before finalizing your order. Please note that taxes and duties may apply for international shipments.
For U.S. domestic orders, free shipping may be available for orders over a certain value. Please check our website for current offers and eligibility criteria.
International Shipping
Surimaaster ships products internationally. Shipping rates and times will vary depending on the destination country. International orders may be subject to import duties, taxes, and other customs fees. These additional costs are the responsibility of the customer and are not included in the price of the order or the shipping charges.
To help expedite the process, it is important that your shipping address is complete and accurate. Failure to provide the correct details could result in delayed delivery or returned packages.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you encounter any issues with the delivery or tracking, please contact us at info@surimaaster.com, and we will assist you in resolving the matter.
Delivery Time Estimates
- Domestic U.S. Orders: Standard delivery times range from 5-7 business days; expedited shipping is available for faster delivery.
- International Orders: Delivery time depends on the destination and the shipping method selected. International orders can take anywhere from 7-14 business days or longer, depending on customs processing.
Lost or Damaged Items
In the event that your package is lost or arrives damaged, please contact us immediately at info@surimaaster.com. We will work with the carrier to resolve the issue, whether that means issuing a refund, sending a replacement, or processing a claim. Be sure to retain all packaging and documents until the issue is resolved.
Address Changes
Once an order is placed and processing has begun, we are unable to make changes to the shipping address. However, if you realize there is an error in your shipping information, please contact us as soon as possible at info@surimaaster.com, and we will do our best to assist you.
Shipping Restrictions
For your safety, some products may have shipping restrictions, particularly for international deliveries. If we are unable to ship a product to your location, we will notify you promptly and offer you a refund or an alternative solution.
Contact Us
If you have any questions or need assistance regarding our Shipping Policy, please reach out to our customer service team:
Surimaaster
Street: 286 Brookside Cir, Florence, Massachusetts (MA)
Phone: (413) 586-0590
Email: info@surimaaster.com
Website: surimaaster.com