Sales Policy for Surimaaster

Effective Date: January 7, 2025

At Surimaaster, we are dedicated to providing high-quality baby products and an exceptional shopping experience for our customers. This Sales Policy outlines the terms and conditions under which products are sold on our website surimaaster.com, ensuring transparency and clarity in our sales processes.

Order Process

When you place an order with Surimaaster, you are making an offer to purchase products in accordance with the terms of this Sales Policy. Once you submit an order through our website, you will receive an email confirming the receipt of your order. Please note that this confirmation does not constitute acceptance of your order.

Acceptance of Orders: Orders are not considered accepted until they are shipped. We reserve the right to reject or cancel any order at our discretion, for reasons such as stock availability, pricing errors, or other circumstances beyond our control. If your order is canceled after payment has been processed, we will promptly issue a refund.

Product Availability

We strive to maintain accurate inventory levels on our website; however, due to the high demand and variations in stock, product availability may fluctuate. If a product is out of stock after an order has been placed, we will notify you and provide options to either backorder the item, choose a substitute, or receive a refund.

Pricing

All prices listed on our website are in USD and are subject to change without notice. Prices do not include shipping, handling, taxes, or any other fees unless explicitly stated during checkout. We make every effort to ensure that the prices displayed on our site are accurate; however, errors in pricing may occur. If an error is detected after your order is placed, we will contact you with the correct price and offer you the option to continue with the order at the updated price or cancel it for a full refund.

Payment Methods

We accept a wide range of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through trusted payment gateways. We do not store your payment information on our servers. Payments will be processed at the time the order is placed, and you will receive an email confirming the transaction.

Shipping & Delivery

Surimaaster ships products within the United States and internationally. The shipping cost is calculated during checkout based on the size, weight, and delivery destination of your order. We aim to ship orders within 2-5 business days. Shipping times may vary depending on your location, but we strive to deliver your order in the quickest time possible.

For international shipments, please note that you may be subject to import duties, taxes, and additional charges, which are your responsibility as the buyer. We recommend checking with your local customs office for more information on these additional costs before placing an order.

Order Modifications and Cancellations

Once an order has been placed, we begin processing it immediately. If you need to make any modifications or cancel the order, please contact our customer service team at info@surimaaster.com as soon as possible. We will do our best to accommodate changes to your order before it is shipped, but we cannot guarantee changes or cancellations once the order has been dispatched.

Returns and Exchanges

If you are not fully satisfied with your purchase, please refer to our Refund and Returns Policy for more information on how to return or exchange products. We accept returns for unused and unopened products within 30 days of purchase. Items must be returned in their original condition, including packaging and tags.

Liability

While we make every effort to ensure the safety and quality of our products, Surimaaster is not liable for any injuries, damages, or loss resulting from the use or misuse of products purchased from our website. Always follow the manufacturer’s instructions and safety guidelines when using any of our products.

Contact Us

For any questions or concerns regarding this Sales Policy, please feel free to contact us at:

Surimaaster
Street: 286 Brookside Cir, Florence, Massachusetts (MA)
Phone: (413) 586-0590
Email: info@surimaaster.com
Website: surimaaster.com